Customer Service

All sizes listed are UK sizes, please check the conversion chart below.

SIZE CONVERSION CHART


UK 4 6 8 10 12 14
US 0 2 4 6 8 10
AUS/NZ 4 6 8 10 12 14

 

 

 

 

 

 

 

REFUNDS AND EXCHANGES 

REFUNDS

For online orders, you may return a product within 14 days of purchase. This is only valid for full price garments and sale items not footwear, jewellery or prints. Items must be returned unused, unaltered and unwashed. All original packaging and labelling must be returned in good condition. Return shipping charges are at the customers expense. In the case of a full refund we hold the right to keep $10 for original postage and packaging costs. Refunds can take up to 14 days to process.

Please note: We must receive the item within the 14 day period.

EXCHANGES

If you wish to exchange an item please email us as soon as possible to reserve another item.
Initial shipping is free but any subsequent shipping or return charges will be at the customers expense.

FAULTY GARMENTS

If you purchased a faulty garment through our online store we will do our best to repair, replace or refund the purchase amount. The item must be returned unworn and unwashed within 14 days of receipt of purchase. All original packaging and labelling must be returned in good condition and should include the sales receipt. Return shipping will be reimbursed to the customer on receipt of returned goods.

Please be careful when returning your package. Hailwood does not accept responsibility for packages we do not ship ourselves. 

SALE ITEMS

Sale items are final and may not be returned or exchanged unless they are faulty.

Send your package to:

 

HAILWOOD STORE
516 KARANGAHAPE ROAD
NEWTON 1010
AUCKLAND 
(next to Starkwhite Gallery)

 

PRICING AND POSTAGE

POSTAGE

Postage and handling charges.

WITHIN NEW ZEALAND


Delivery Method Aprox Delivery Time Price
 Track and Trace only  5-7 working days     FREE

 

AUSTRALIA


Delivery Method Aprox Delivery Time Price
 Track and Trace only  10-14 working days   FREE

 

REST OF THE WORLD (EXCLUDING JAPAN)


Delivery Method Aprox Delivery Time Price
 Economy Courier  6 - 7 working days  $50NZD
 DHL  3 - 4 working days    $90NZD

 
Your order will be processed as soon as possible within standard business hours and you will receive an email confirmation, including a tracking number for international orders.

When checking out please supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9am - 5pm weekdays.

For further details on our shipping policies, please refer to the Customs Information below.  

 

CUSTOMS INFO

Additional taxes or import duties may apply depending on the destination of the package. Hailwood is not responsible for these extra charges.

When shipping orders internationally extra delays may be caused due to customs clearance procedures once the package reaches the destination country. You must comply with all laws and regula­tions of the country in which you are receiving the goods.

Contact your local customs office for more information about their customs policies as they vary widely from country to country.

 

TERMS

In the unlikely event that the size you have ordered may recently be out of stock we will refund you immediately or do our best to find you a replacement.

Please also be aware of fluctuating exchange rates and credit card company charges when converting prices to another currency or when an item is charged to a credit card (a slight price variation of between 2 and 5% may occur).

As rules of customs vary from country to country we take no responsibility for charges incurred at receiver's end.

CONTACT US

If you have any enquiries please contact Adrian Hailwood